Job Description
Join our award-winning support team and become the voice of our brand! CustomerFirst Solutions is seeking passionate Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This full-time, immediate-start role offers competitive pay, comprehensive training, and growth opportunities in a dynamic work environment. If you thrive in fast-paced digital interactions and want to make an immediate impact, apply now!
Responsibilities
- Provide instant support to customers via live chat, resolving inquiries within 5 minutes
- Maintain detailed case notes in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities during customer interactions
- Adhere to SLA metrics and quality assurance standards
- Participate in weekly training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience (chat/email preferred)
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficiency in CRM software (Zendesk/Salesforce)
- Ability to multitask in high-volume digital environments
- Strong problem-solving and de-escalation skills
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including evenings/weekends