Job Description
Join our award-winning team as a Customer Service Representative and start your career journey immediately! We're seeking passionate individuals to deliver exceptional support experiences to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed for growth.
What We Offer:
- Immediate employment start
- Full-time schedule with flexible options
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Modern downtown Charlotte office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and warranty claims accurately
- Document interactions in CRM system with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Positive attitude and resilience under pressure