Job Description
Join our award-winning customer service team in San Francisco and start earning weekly pay immediately! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and rapid career growth opportunities.
Why Velocity Support Solutions?
• Weekly pay with direct deposit
• Paid training and certification
• Health/dental/vision benefits
• Tuition reimbursement program
• Flexible remote options after onboarding
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email
- Resolve billing, technical, and account issues with 95% first-contact resolution
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with tech teams to escalate complex system issues
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement workshops
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Available for flexible shifts (including weekends)
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual certification a plus