Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative for Denver Solutions Group! We're hiring passionate individuals across Denver, CO and Texas to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a 100% remote environment. Be part of a culture that values growth, flexibility, and customer obsession. Apply today to launch your career in customer service with a company that invests in your success!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools while maintaining customer satisfaction metrics
- Document interactions accurately in Salesforce and escalate technical escalations
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance targets for resolution time and first-contact resolution
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Excellent communication skills with ability to de-escalate sensitive situations
- High-speed internet connection and quiet home office space
- Authorization to work in the US (with preference for CO/TX residents)
- Ability to work flexible hours including evenings/weekends as needed