Job Description
Join our award-winning team at Apex Support Solutions and kickstart your career with an immediate full-time Customer Service Representative role in Seattle! We're seeking passionate individuals to deliver exceptional customer experiences while growing professionally in a dynamic environment. Enjoy competitive benefits, flexible scheduling options, and ongoing training opportunities. Perfect for career changers and experienced professionals alike.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and response times
- Identify process improvement opportunities to enhance service quality
- Train on industry-specific products and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends