Job Description
Join our dynamic team at ApexConnect Solutions as a Part-Time Call Center Representative in Denver, GA! We're hosting a hiring event for motivated individuals passionate about delivering exceptional customer experiences. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters.
Why Choose ApexConnect?
- 🎯 Competitive Compensation: $14-$18/hour + performance incentives
- ⏰ Flexible Scheduling: Full/part-time options available
- 🚀 Career Growth: Clear advancement paths to leadership roles
- 🎓 Comprehensive Training: Paid onboarding and skill development
- 🌟 Inclusive Culture: Recognized as a Top Workplace 3 years running
Don't miss this opportunity to launch your customer service career!
Responsibilities
- Handle 30-40 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain compliance records
- Meet/exceed KPIs for call resolution (85%+ FCR) and CSAT scores
- Collaborate with team leads to escalate complex issues
- Participate in quarterly skill-building workshops
- Adhere to HIPAA/FERPA protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (GED accepted)
- 6+ months customer service or call center experience
- Proficient in Windows OS and typing (35+ WPM)
- Exceptional active listening and conflict resolution skills
- Ability to multitask in high-volume environments
- Reliable internet connection for remote work option
- Available for evening/weekend shifts (20-30 hrs/week)
- Background check and drug screen required