Job Description
Join our award-winning customer service team at Apex Solutions Group and start your career immediately! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary—full training provided!
Why Join Us?
- Immediate start opportunities
- Weekend shift flexibility (Sat/Sun)
- Health insurance, 401(k), and paid time off
- Career advancement pathways
- Modern downtown Columbus location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for quality and speed
- Collaborate with cross-functional teams to resolve escalations
- Maintain product knowledge through continuous training
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (or fresh graduates welcome)
- Excellent verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficient with Microsoft Office and CRM software
- Ability to work flexible weekend hours (6 AM - 10 PM)
- Positive attitude and team-oriented mindset
- Background check and drug screen required