Job Description
Join our award-winning team immediately! Virginia Customer Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences to our clients. This is your chance to launch a rewarding career in a dynamic, supportive environment with competitive benefits and growth opportunities.
As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. We provide comprehensive training and a collaborative culture where your contributions make a real impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
- Maintain detailed records of customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C environment
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced setting
- Typing speed: 40+ WPM
- Must pass background check and drug screening