Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. This is your chance to launch your career with a company that invests in talent development and offers rapid advancement opportunities. Enjoy a modern workspace, comprehensive benefits, and a supportive culture that values your growth.
Why Apply Today? Our Denver hub offers flexible scheduling, competitive compensation, and immediate onboarding for qualified candidates. No experience required – we provide paid training and mentorship to set you up for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and product issues using CRM tools
- Process orders, returns, and account modifications while maintaining accuracy
- Collaborate with technical teams to escalate unresolved issues efficiently
- Meet/exceed performance metrics including handle time and first-call resolution
- Document all interactions in Salesforce with detailed and accurate notes
- Participate in weekly coaching sessions to enhance service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or equivalent transferable skills
- Typing speed of 40+ WPM with 98% accuracy
- Proficiency in Microsoft Office and cloud-based applications
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Authorized to work in the US with clean background check
- Spanish fluency a major plus (not required)