Job Description
Join our award-winning team as a Customer Service Representative and launch your career immediately! We're seeking dynamic individuals to deliver exceptional customer experiences for Fortune 500 clients. This flexible part-time role offers remote work options and rapid onboarding. Perfect for students, career changers, or those seeking supplemental income. Immediate start positions available in Jacksonville, FL and Georgia. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics (CSAT, FCR, AHT) consistently
- Identify upsell opportunities to enhance customer value
- Document interactions and maintain detailed case notes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/phone settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (part-time schedule 20-30 hrs/week)
- U.S. residency and reliable internet connection