Job Description
Join our award-winning call center team and start your career immediately! ConnectServe Solutions is seeking passionate individuals for full-time customer service roles in Portland, OR. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Why Choose Us?
- Same-week onboarding available
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software (Salesforce, Zendesk)
- Meet/exceed KPIs: 90% CSAT, <120s AHT, <5% abandonment rate
- Document interactions accurately in real-time
- Escalate complex issues to senior agents
- Participate in bi-weekly training sessions
- Maintain 98% attendance/punctuality
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Type 45+ WPM with 98% accuracy
- Proficiency in Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening
- Valid Oregon ID for onboarding