Job Description
Are you a dedicated problem-solver with a passion for helping people? Apex Support Solutions is looking for a Weekend Customer Service Representative to join our dynamic team in Seattle. If you thrive in a fast-paced environment and want to make a tangible impact on our customers' experience, we invite you to apply today.
We offer a competitive hourly rate, flexible schedules, and a supportive remote-friendly culture. Join us where your weekend shift makes a difference!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers with account inquiries, order tracking, and troubleshooting technical issues.
- Maintain a professional, empathetic, and positive tone in all customer interactions.
- Document detailed notes and feedback accurately into our CRM systems.
- Collaborate with the support team to identify trends and improve service protocols.
- Upsell and cross-sell products or services when appropriate to meet team goals.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, preferably in a technical or retail environment.
- Excellent written and verbal communication skills.
- Proficiency with computers and standard software applications (Microsoft Office Suite).
- Must be available to work weekend shifts (Saturday and Sunday) on a consistent basis.