Job Description
Join our award-winning customer service team in Charlotte and start your career immediately! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real difference. Training provided – no prior experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently with empathy and professionalism
- Meet/exceed daily performance metrics (call quality, resolution times)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM systems)
- Customer service mindset with problem-solving abilities
- Reliable transportation and punctuality
- US work authorization and clear background check