Job Description
Join our award-winning call center team in Charlotte and start your career immediately! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive benefits and a supportive work environment. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software
- Document interactions accurately in company systems
- Meet/exceed daily performance metrics
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple computer systems
- Comfortable working in a fast-paced environment
- Must pass background check and drug screen
- Flexible availability including evenings/weekends
- US citizenship or legal work authorization