Job Description
Join our award-winning customer experience team as a Chat Support Specialist in the heart of New York! We're seeking dynamic communicators to deliver exceptional digital support for Fortune 500 clients. This full-time role offers immediate start for candidates ready to make an impact in a fast-paced, tech-forward environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within 60 seconds
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Maintain product knowledge through continuous training modules
- Identify upsell opportunities during customer interactions
- Adhere to strict SLA and quality assurance standards
- Participate in weekly performance review sessions
Qualifications
- Minimum 1 year customer service experience
- Exceptional written communication skills (80+ WPM typing speed)
- Proficiency with Zendesk/Salesforce or similar platforms
- Ability to multitask in high-pressure environments
- Associate degree or equivalent experience required
- Must be available for flexible shifts including weekends
- US work authorization required
- Chat-specific certification preferred