Job Description
Join ConnectHub Solutions' award-winning support team in Austin! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This full-time, immediate-start role offers a dynamic environment where you'll resolve inquiries, build relationships, and grow your career with industry-leading training. Perfect for tech-savvy communicators who thrive in fast-paced settings.
Enjoy competitive pay, comprehensive benefits, and a collaborative workspace in downtown Austin. Our team culture values innovation, empathy, and continuous improvement. If you're ready to make an immediate impact and advance your career, apply today!
Responsibilities
- Provide real-time support via chat platforms, resolving customer inquiries within 2-minute response time
- Document all interactions in CRM systems with 99% accuracy for quality assurance
- Collaborate with technical teams to resolve complex product or service issues
- Identify upsell opportunities and recommend solutions based on customer needs
- Maintain positive sentiment scores above 95% in customer satisfaction surveys
- Participate in weekly training sessions to enhance product knowledge and support techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Proficiency in CRM platforms (e.g., Zendesk, Salesforce)
- Exceptional written communication with 60+ WPM typing speed
- Ability to multitask across 3-4 concurrent chat conversations
- Problem-solving mindset with strong decision-making skills
- Flexibility to work evenings/weekends as needed