Job Description
Join our award-winning support team at TechConnect Solutions! We're urgently hiring passionate Chat Support Specialists in Chicago to deliver exceptional customer experiences. This is your chance to make an immediate impact in a dynamic, fast-paced environment where your skills are valued and growth opportunities are endless. Immediate start available!
As a key member of our customer success team, you'll resolve complex inquiries, build lasting client relationships, and drive satisfaction through seamless digital communication. We offer competitive compensation, comprehensive benefits, and a collaborative culture that celebrates innovation.
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile, social)
- Resolve technical and billing inquiries with 95% first-contact resolution
- Maintain detailed customer interaction records in CRM systems
- Collaborate with engineering teams to escalate product issues
- Proactively identify upsell opportunities for premium services
- Participate in weekly training to master new products/features
- Meet/exceed monthly KPIs for response time and CSAT scores
Qualifications
- 2+ years experience in live chat or digital customer support
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with 60+ WPM typing speed
- Strong problem-solving abilities in high-pressure scenarios
- Fluent in English with clear, professional tone
- Experience in SaaS or tech industry preferred
- Availability to work flexible shifts (including weekends)
- High school diploma or equivalent required