Job Description
Join our award-winning customer support team and make an immediate impact! ConnectAssist Solutions is seeking dynamic Chat Support Specialists to join our growing New York office. This full-time role offers rapid onboarding and the chance to resolve customer inquiries through our cutting-edge chat platform. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your communication skills shine.
Why Join Us?
- Immediate start date – no waiting!
- Comprehensive training and career growth opportunities
- Modern downtown Manhattan office with flexible scheduling options
- Health, dental, and vision insurance included
- 401(k) with company matching
Responsibilities
- Provide real-time customer support via live chat, email, and messaging platforms
- Resolve technical inquiries, billing questions, and product issues efficiently
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet or exceed performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk, Salesforce, or similar)
- Type 45+ WPM with 98% accuracy
- Strong problem-solving abilities and emotional intelligence
- Authorized to work in the United States