Job Description
Join TechConnect Solutions and become part of our award-winning customer support team! We're hiring immediately for Full-Time Chat Support Specialists in New York and Ohio. Deliver exceptional remote customer experiences while enjoying competitive pay and comprehensive benefits. Perfect for tech-savvy communicators ready to start fast.
Why Join Us?
- Immediate start – no waiting periods
- Remote-first culture with flexible scheduling
- Comprehensive health & wellness package
- Clear career advancement path
- Modern tech stack and training
Responsibilities
- Provide real-time chat support to resolve customer inquiries
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during customer interactions
- Adhere to SLA metrics and quality standards
- Participate in ongoing product training sessions
- Monitor chat queues and response times
Qualifications
- 1+ years customer service or chat support experience
- Exceptional written communication skills
- Proficiency in CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent
- Reliable home office setup
- Available for full-time 40-hour schedule