Job Description
Immediate Start - Night Shift Call Center Agent
We're urgently hiring motivated individuals for our 24/7 call center operations in Columbus, Ohio. This is your chance to launch your career immediately with competitive pay and flexible scheduling. As a key member of our customer support team, you'll deliver exceptional service while working during overnight hours.
What We Offer:
- Immediate start – no waiting period
- Comprehensive paid training
- Health benefits after 60 days
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound calls for major retail clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Maintain 95%+ customer satisfaction scores through active listening
- Collaborate with night-shift supervisors to optimize call workflows
- Adhere to strict HIPAA/GDPR compliance protocols
- Participate in monthly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Valid US work authorization and reliable transportation
- Pass background check and drug screening
- Spanish bilingualism strongly preferred