Job Description
Join our elite customer support team in Charlotte and become a vital part of our 24/7 operations! We're seeking motivated Chat Support Agents to deliver exceptional digital customer experiences during night shifts. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth potential in a fast-paced tech environment. Perfect for night owls seeking flexible hours without sacrificing professional development.
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 2 minutes
- Maintain 95% customer satisfaction score through empathetic communication
- Document interactions in CRM systems with 99% accuracy
- Collaborate with tier-2 teams for complex technical escalations
- Adhere to SLAs while maintaining a positive chat tone
- Participate in weekly performance improvement sessions
Qualifications
- Minimum 6 months customer service experience
- 60+ WPM typing accuracy with strong grammar skills
- Proficient in Zendesk or similar chat platforms
- Available for 11 PM - 7 AM shifts (5 days/week)
- High school diploma or equivalent required
- Experience with CRM systems preferred
- Ability to multitask in fast-paced digital environments