Job Description
Join our dynamic team immediately as a Part-Time Chat Support Agent in sunny San Jose, CA! TechConnect Solutions Inc. is seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This flexible role offers competitive pay and the chance to work with cutting-edge technology while making a real impact.
Our ideal candidate thrives in fast-paced digital environments, possesses strong problem-solving skills, and values customer satisfaction above all. Enjoy flexible scheduling, remote work options, and comprehensive training. Start your career journey today with a company that invests in talent!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Resolve technical issues and provide product support for software platforms
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Adhere to company SLAs for response time and resolution metrics
- Continuously update product knowledge through training modules
- Identify trends in customer feedback for process improvement
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in CRM software (Zendesk, Salesforce)
- Strong written communication skills with flawless grammar
- Ability to multitask across 3-5 concurrent chats
- Reliable high-speed internet connection
- Available to work evenings/weekends as needed