Job Description
Join our award-winning team at CustomerFirst Solutions and become the voice of excellence for major brands! We're seeking passionate individuals for immediate part-time customer service roles in Jacksonville, FL. Enjoy flexible scheduling, comprehensive paid training, and a supportive environment where your growth matters. Perfect for students, parents, or career changers seeking work-life balance. No experience required – we provide all tools for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team to escalate complex issues and implement solutions
- Meet daily performance metrics for call quality and resolution times
- Contribute to process improvements through customer feedback analysis
- Adhere to compliance standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with typing speed of 35+ WPM
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Must pass background check and drug screening