Job Description
Join our award-winning customer service team in San Antonio and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for our diverse client base. This flexible part-time role offers competitive pay, comprehensive training, and the chance to grow your career in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests with accuracy
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet or exceed performance metrics for response time and resolution
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in call center or retail
- Strong typing skills (40+ WPM) and technical proficiency
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Bilingual English/Spanish speakers strongly encouraged
- Pass background check and drug screening