Job Description
Join our dynamic team at CustomerFirst Solutions as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional customer experiences immediately. This role offers flexible hours and rapid onboarding for those ready to make an impact in Charlotte's growing tech hub. Enjoy competitive pay, comprehensive training, and a supportive work environment focused on your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and patience
- Positive attitude and team-oriented mindset