Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Charlotte! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start opportunities. Perfect for students or professionals seeking flexible hours. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. Apply today and start making a difference tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and response times
- Stay updated on product knowledge and company policies
- Escalate complex issues to senior representatives when needed
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in multitasking and time management
- Ability to work independently and in team settings
- Basic computer literacy and typing proficiency
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset