Job Description
Ready to launch your career immediately? ConnectSolutions Group is seeking dynamic Part-Time Customer Service Representatives to join our award-winning team in sunny San Diego! Enjoy flexible scheduling, competitive pay, and comprehensive training while delivering exceptional customer experiences.
What We Offer:
- Immediate start opportunity
- Flexible part-time hours (20-30 hrs/week)
- Competitive hourly pay ($18-$24)
- Comprehensive paid training
- Health benefits eligibility
- Casual, collaborative work environment
Join us in redefining customer service excellence while enjoying California's vibrant lifestyle!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with team members to improve service delivery
- Identify and escalate complex issues appropriately
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficient with CRM software and MS Office Suite
- Ability to work flexible hours including evenings/weekends
- Strong attention to detail and multitasking ability
- Positive attitude with resilience under pressure
- Must pass background check and drug screening