Job Description
Join our dynamic team at NexusConnect Solutions and kickstart your career immediately as a Remote Customer Service Representative. We're seeking passionate individuals to deliver exceptional support experiences while enjoying the flexibility of remote work. This role is perfect for those ready to make an impact without delay, serving clients across Baltimore, MD and North Carolina.
What You'll Love: Competitive pay, full benefits package, and a supportive virtual environment with cutting-edge tools. No commute, just results!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for CSAT, resolution time, and first-contact resolution
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with Zendesk/Salesforce and Microsoft Office
- High-speed internet connection and quiet home office setup
- Ability to work independently and manage time effectively
- Flexibility to work evenings/weekends as needed
- Valid work authorization in the US