Job Description
Join our dynamic team as an immediate-start Weekend Chat Support Agent! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This flexible weekend role offers competitive pay and remote work options while supporting cutting-edge SaaS platforms. If you thrive in fast-paced digital environments and want to make an immediate impact, apply now!
Responsibilities
- Resolve customer inquiries via live chat with 95% first-contact resolution rate
- Maintain detailed case notes in CRM systems while multitasking across 3-5 chats
- Collaborate with Tier 2 support for complex technical escalations
- Adhere to SLA standards with average response time < 60 seconds
- Document product knowledge gaps and contribute to training materials
- Process returns, refunds, and account modifications through chat interface
- Upsell premium features using consultative approach
Qualifications
- 1+ years experience in digital customer support or chat-based roles
- Minimum 50 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with neutral accent
- Availability for Saturday/Sunday shifts (8am-8pm MST)
- Basic HTML/CSS troubleshooting knowledge
- High school diploma; IT certifications preferred
- Ability to pass background check and drug screen