Job Description
Are you a technical troubleshooter with a passion for customer service?
Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in the heart of Houston, Texas. In this role, you will serve as the primary point of contact for internal employees, ensuring seamless access to technology and resolving complex IT issues efficiently.
We offer a competitive salary, comprehensive benefits, and a collaborative work environment where your technical skills will directly impact business productivity.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to resolve hardware and software issues.
- Manage and monitor help desk ticketing systems (e.g., Zendesk, Jira, ServiceNow) to ensure timely resolution of user inquiries.
- Perform proactive troubleshooting for network connectivity, printer failures, and operating system errors.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Install, update, and patch software applications and security protocols.
- Conduct user training sessions on new software tools and security best practices.
- Collaborate with the IT infrastructure team to escalate and resolve complex server-side issues.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- 1-3 years of experience in a Help Desk, Technical Support, or IT Customer Service role.
- Familiarity with Active Directory, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly.
- Excellent verbal and written communication skills; capable of translating technical jargon for non-technical staff.
- Certifications such as CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator are a plus.
- Ability to lift and carry IT equipment weighing up to 50 lbs for on-site deployment.