Job Description
Ready to launch your career in Kansas City's thriving call center industry? Join KC Connect Solutions at our exclusive hiring event! We're seeking motivated professionals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. Event Details: Date: June 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 4500 Main Street, Kansas City, MO 64101
As a leader in local customer support, we offer:
- Weekly pay with performance bonuses
- Medical, dental, and vision insurance
- Tuition reimbursement and career advancement paths
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure
- Basic computer proficiency with typing speed of 35+ WPM
- Must pass background check and drug screening