Job Description
Join Austin's premier customer service hub and launch your career immediately! ConnectCare Solutions is urgently hiring passionate call center agents for our downtown Austin location. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. No experience necessary – we provide full paid training!
Why join us?
• Immediate start – Begin your new career this week
• Competitive compensation with performance bonuses
• Full benefits package including health/dental/vision
• Clear career growth path to supervisory roles
• Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Participate in ongoing training programs
- Uphold company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to type 30+ WPM
- Comfortable working in fast-paced environments
- Basic computer proficiency
- Flexible availability (including weekends/weekends)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening