Job Description
Join our award-winning call center team in Raleigh, NC! We're hiring immediately for motivated individuals with no prior experience required. Enjoy comprehensive paid training, flexible schedules, and competitive benefits while providing exceptional customer support. This is your chance to launch a rewarding career in customer service with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable using computers and learning new software
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US
- No call center experience required - training provided!