Job Description
Launch your career in customer service with ConnectServe Solutions! We're hiring passionate individuals for entry-level Call Center Agent positions in Atlanta, GA. No experience is required – we provide comprehensive paid training to set you up for success. Join our dynamic team and enjoy competitive pay, benefits, and growth opportunities.
Why Work With Us?
- Industry-leading training program
- Health, dental, and vision insurance
- Tuition reimbursement for career advancement
- Performance-based bonuses and incentives
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Pass background/drug screening
- Customer-focused mindset
- Reliable transportation to downtown Atlanta office