Job Description
We are looking for a dedicated Local Call Center Representative to join our fast-paced team. This is a Full-Time role with an Immediate Start available for qualified candidates. If you thrive in a customer-centric environment and are looking for a stable career path in San Antonio or expansion opportunities in North Carolina, we want to hear from you.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier service.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with inquiries regarding products, services, and account information.
- Document customer interactions accurately in our CRM system.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional and polite demeanor at all times.
- Meet or exceed daily and weekly performance KPIs.
Qualifications
- High School Diploma or GED required.
- Previous call center or customer service experience preferred.
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems and basic software (Microsoft Office Suite).
- Ability to work flexible shifts, including evenings and weekends.
- Valid driver’s license and reliable transportation (local travel may be required).