Job Description
Join TechConnect Solutions as a Local Chat Support Agent and become the digital face of our brand! We're seeking passionate communicators to deliver exceptional real-time customer support via chat across multiple platforms. This full-time role offers immediate start opportunities in sunny Miami, Florida, with competitive compensation and growth potential. You'll be part of a dynamic team dedicated to resolving inquiries, building relationships, and driving customer satisfaction through seamless digital interactions. If you thrive in fast-paced environments and excel at written communication, this is your chance to launch a rewarding career in customer support!
Responsibilities
- Provide instant, professional chat-based support to resolve customer inquiries across products/services
- Document interactions and troubleshoot technical issues using internal knowledge base
- Collaborate with cross-functional teams to escalate complex problems
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to SLA targets while maintaining quality standards
- Contribute to process improvements for chat support workflows
- Participate in ongoing training on product updates and support techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support experience via chat/email
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in CRM platforms (Zendesk, Salesforce, etc.)
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Residency in Miami or immediate relocation to Florida
- Passion for technology and helping others