Job Description
Join our elite customer service team in Dallas, TX for an immediate hire opportunity! TechConnect Solutions is seeking passionate Local Chat Support Agents to deliver exceptional digital customer experiences. As a key member of our support hub, you'll be the first point of contact for clients across the nation, resolving inquiries with speed and precision.
We offer industry-leading compensation, comprehensive benefits, and a vibrant hybrid work environment. Perfect for tech-savvy communicators eager to launch their career in customer support!
Responsibilities
- Provide real-time customer assistance via live chat, email, and digital platforms
- Resolve technical issues, billing inquiries, and product troubleshooting
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with Tier 2 support teams for complex escalations
- Adhere to SLA standards with <90-second response times
- Contribute to knowledge base improvements and process optimization
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in digital channels
- Minimum 50 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication and problem-solving skills
- Ability to multitask across 5-8 concurrent chat sessions
- Must be available for immediate onboarding (within 72 hours)