Job Description
Join our dynamic support team in San Francisco and make an immediate impact! We're seeking passionate Chat Support Agents to deliver exceptional customer experiences through real-time digital channels. This is your chance to launch a rewarding career in tech with on-the-job training and a supportive team environment. Immediate start available for qualified candidates.
Responsibilities
- Provide instant support via live chat for software and service inquiries
- Resolve technical issues using knowledge bases and escalation protocols
- Document interactions in CRM systems with precision
- Collaborate with engineering teams to report product feedback
- Maintain 95%+ customer satisfaction scores
- Support multiple product lines during peak hours
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- Experience in customer support or tech troubleshooting
- Proficiency with Zendesk/Salesforce or similar platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Available for flexible shifts including weekends
- Local residency required for in-office role