Job Description
Join our elite night shift team and become the voice of innovation for global clients! Nexus Customer Solutions is seeking passionate Chat Support Specialists to deliver exceptional 24/7 assistance from our Indianapolis hub. This is your chance to launch a high-impact customer service career with immediate start opportunities, premium training, and clear advancement pathways. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment where your problem-solving skills shine.
What You'll Gain:
- Industry-leading compensation ($22-$28/hr) + performance bonuses
- Free premium certification in digital communication
- 100% remote night shift schedule with flexible scheduling
- Fast-tracked career ladder to senior support roles
- Comprehensive health/dental/vision benefits
Responsibilities
- Deliver real-time chat support across multiple platforms (Slack, Zendesk, Teams)
- Resolve technical inquiries, billing issues, and product questions
- Maintain 95% customer satisfaction score with personalized solutions
- Document interactions and escalate complex issues to Tier 2 teams
- Collaborate with global support teams using CRM systems
- Meet/exceed KPIs for response time (avg. <60s) and resolution rate
- Participate in weekly training sessions on new products/policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication with polished grammar
- Proficiency in CRM tools (Salesforce, Zendesk) and MS Office
- Type 60+ WPM with 98% accuracy in high-pressure scenarios
- Ability to work independently during night shifts (11 PM-7 AM EST)
- Must reside in Indianapolis metro area for local support requirements
- Reliable high-speed internet and quiet home office setup