Job Description
Join our award-winning support team as a Local Chat Support Agent in sunny Los Angeles! We're seeking tech-savvy communicators to deliver world-class customer service through live chat platforms. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative environment where your problem-solving skills shine. Help shape our customer experience while advancing your career in a rapidly growing tech hub.
Why You'll Love Working Here:
- Immediate start date – no waiting!
- Comprehensive paid training and certification
- Modern downtown LA office with flexible scheduling
- Performance-based bonuses and career advancement paths
- Health benefits and 401(k) matching
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing questions, and service issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with tier-2 support for complex technical escalations
- Meet/exceed SLAs for response time and resolution metrics
- Contribute to knowledge base improvements and training materials
- Identify trends and recommend process enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or chat support experience
- Exceptional written communication skills with professional tone
- Proficiency in CRM software (Zendesk/Salesforce) and MS Office
- Ability to multitask across 3-5 concurrent chats
- Basic troubleshooting knowledge for software/hardware issues
- Authorized to work in the US with reliable transportation