Job Description
Join our award-winning customer support team as a Local Chat Support Agent in Denver! We're seeking passionate night owls to deliver exceptional digital customer service through live chat channels. With comprehensive paid training, you'll become a product expert while supporting our diverse client base. Enjoy a modern remote-friendly environment with competitive compensation and growth opportunities. Perfect for detail-oriented individuals who thrive in fast-paced digital interactions!
Responsibilities
- Provide real-time customer support via live chat across multiple digital platforms
- Resolve technical inquiries, billing questions, and product usage issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Contribute to continuous improvement initiatives for chat workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills and typing proficiency (60+ WPM)
- Strong problem-solving abilities with attention to detail
- Availability to work night shifts (10 PM - 6 AM MST)
- Basic technical troubleshooting knowledge
- Customer service experience in digital channels preferred
- Ability to work independently in a remote environment