Job Description
Join our dynamic team as a Local Chat Support Agent in Indianapolis! We're seeking tech-savvy professionals to deliver exceptional customer service through real-time chat channels during night shifts. This role offers remote flexibility while supporting our Indiana-based clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event on October 15th is your chance to interview instantly!
Responsibilities
- Resolve customer inquiries via live chat with empathy and technical accuracy
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with IT teams to escalate complex technical issues
- Monitor chat queues during overnight hours (10 PM - 6 AM)
- Contribute to knowledge base improvements and training materials
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience via chat or email
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in Windows OS and troubleshooting basics
- Available for consistent night shifts including weekends
- Strong problem-solving and written communication skills
- Ability to work independently in a remote environment