Job Description
Join TechConnect Solutions' dynamic support team as a Part-Time Chat Support Agent in sunny Jacksonville, FL! We're hosting an exclusive hiring event for tech-savvy individuals who thrive in fast-paced digital environments. Enjoy flexible hours, competitive pay, and the opportunity to help thousands of customers resolve technical issues through our innovative chat platform. No experience? No problem – we provide comprehensive training to launch your customer service career!
Responsibilities
- Deliver exceptional customer support via live chat for software and hardware inquiries
- Resolve technical issues using troubleshooting methodologies and knowledge base tools
- Maintain detailed case notes and documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet or exceed performance metrics (response time, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
- Support product launches during high-volume periods
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed of 45+ WPM with 95% accuracy
- Proficiency with Windows/macOS and common software suites
- Strong problem-solving and written communication skills
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet connection for remote work
- Flexible availability including evenings/weekends