Job Description
Join TechCare Connect's elite support team in Los Angeles! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences through real-time digital interactions. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and innovation. Immediate start available for qualified candidates ready to make an impact in the tech support landscape.
Responsibilities
- Provide real-time chat support for technical inquiries and troubleshooting
- Resolve customer issues with empathy and efficiency using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to escalate complex issues
- Continuously update knowledge base with emerging solutions
- Monitor chat queues and maintain response time SLAs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer support or technical assistance
- Exceptional written communication skills (90+ WPM typing)
- Proficiency with CRM software (Zendesk/Salesforce)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital environments
- US work authorization and local LA residency required
- Experience with chatbot integration a plus