Job Description
Join ConnectSolutions' revolutionary hiring event for Local Chat Support Specialists in Philadelphia! We're seeking passionate communicators to deliver exceptional digital customer experiences. This full-time hybrid role combines remote flexibility with in-office collaboration in our vibrant Center City headquarters. Enjoy competitive benefits, career growth opportunities, and the chance to represent iconic brands while working from Philadelphia's dynamic tech hub. Our supportive culture values work-life balance and continuous learning.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Maintain detailed documentation of customer interactions and resolution protocols
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to knowledge base improvements and customer experience enhancements
- Participate in bi-weekly training sessions on product updates and communication techniques
- Meet performance metrics including response time and customer satisfaction scores
- Support seasonal peak periods with flexible scheduling options
Qualifications
- Minimum 1 year experience in customer service or digital support roles
- Exceptional written communication skills with professional email/chat etiquette
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- High school diploma or equivalent; associate degree preferred
- Reliable home office setup with high-speed internet
- Availability to work occasional evenings and weekends during peak periods
- Philadelphia residency required for in-person collaboration