Job Description
Join our award-winning customer support team in Dallas and become the voice of our brand! We're seeking passionate Chat Support Specialists to deliver exceptional remote assistance through real-time chat platforms. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment. Perfect for detail-oriented communicators who thrive in fast-paced digital interactions.
Responsibilities
- Handle 50+ customer inquiries daily via chat with <95% satisfaction rate
- Resolve technical issues, billing questions, and product support requests
- Document cases in CRM with 100% accuracy and timeliness
- Collaborate with Tier 2 teams for complex issue escalation
- Proactively identify upsell opportunities during support interactions
- Maintain 99% chat availability during scheduled shifts
- Participate in bi-weekly training and feedback sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer support experience (chat/email/phone)
- Typing speed: 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication and empathy skills
- Ability to multitask across 3-4 concurrent chats
- Must reside in Dallas metro area for in-person events
- Flexible availability including evenings/weekends (1x/month)