Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectSphere Solutions is seeking motivated individuals with no prior experience to join our dynamic call center team in Atlanta. We provide all the tools and training you need to succeed, including paid on-the-job coaching, performance bonuses, and clear career advancement paths. Enjoy competitive hourly wages, comprehensive health benefits, and a supportive team environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our CRM software and knowledge base
- Document interactions accurately in customer records
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required – paid training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability (25 WPM+)
- Positive attitude and willingness to learn
- Reliable transportation to our Atlanta facility
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening