Job Description
Join Philly Connect Solutions as a Local Chat Support Specialist and kickstart your career in customer service! We're seeking motivated individuals in Philadelphia, PA with no prior experience to join our dynamic team. Enjoy competitive pay, flexible scheduling, and comprehensive training – all while working remotely. Be the first point of contact for our valued customers, resolve inquiries efficiently, and grow your professional network. Immediate openings available for driven locals ready to make an impact!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues and product questions using knowledge base resources
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with senior support agents on complex escalations
- Meet daily chat response time and resolution targets
- Participate in weekly training sessions to enhance product knowledge
- Identify trends in customer feedback for continuous improvement
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills in English
- Ability to type 35+ words per minute with high accuracy
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection
- Must be physically located in Philadelphia, PA area
- Availability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new technologies