Job Description
Join our dynamic team at ChatCare Solutions as a Local Chat Support Specialist in Philadelphia. We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat interactions. This full-time role offers immediate start and the opportunity to grow your career while making a tangible impact in our community.
Responsibilities
- Respond to customer inquiries via chat with accuracy and empathy
- Resolve technical issues and product questions using knowledge bases
- Document interactions and follow escalation protocols for complex cases
- Collaborate with cross-functional teams to improve support processes
- Maintain performance metrics including response time and satisfaction scores
- Participate in ongoing training to enhance product expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Typing proficiency of 45+ WPM with 98% accuracy
- Proficiency with CRM software and chat platforms
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital environments
- Available for flexible shifts including evenings/weekends