Job Description
Join our award-winning call center team and kickstart your career with flexible hours and immediate start opportunities! Customer Connect Solutions is seeking dynamic Part-Time Call Center Representatives in Austin, TX and Charlotte, NC to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive training, and a supportive work environment perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient with Windows OS and basic software
- Flexible schedule including nights/weekends
- Authorized to work in the US